It is the customer's responsibility to immediately examine the goods upon delivery and to make any complaints about defects or deviations relating to their order. Such complaints or claims must be communicated to HIWEPA by fax or registered mail as soon as possible and no later than eight (8) days after delivery. Incomplete or damaged or soiled items will in general not be accepted for return. The shipping costs in the event of a return of goods must be covered by the customer.
More details on Terms and Conditions.
