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Privacy policy

General terms and conditions of use

In general

The following information provides an overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to identify you personally as a natural person. For detailed information on data protection, please refer to our privacy policy provided in the section below.

Liability

The site owner accepts no liability for the accuracy, completeness, and timeliness of the information published on this website. The site owner also accepts no liability for the content of third-party websites referred to on this website. The same applies to the completeness, accuracy, and timeliness of the information reproduced on third-party websites and with respect to their operability.

Data protection notice

The site owner takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
When you use this website, various personal data is collected. Personal data is data with which you can be personally identified as a natural person. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.It is important to note that data transmission over the Internet (e.g., when communicating by email) can be subject to security risks. It is not possible to completely protect data from access by third parties.

Responsible entity / Data protection officer

HIWEPA AG
Fritz Ruprecht
Worblentalstrasse 33
Ittigen bei Bern

info@hiwepa.ch
+41 79 301 6484

The responsible entity is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).

Withdrawal of your consent to data processing

Certain data processing operations are only possible with your explicit consent. You can withdraw your consent at any time. To do so, simply send us an informal email. The withdrawl does not affect the legitimacy of the data processing that took place prior to the withdrawal.

Legal recourse in the event of data protection violations

Should you believe that your privacy or other rights relating to your personal data have been violated as a result of data processing operations on our part, you may contact us at any time via the aforementioned responsible entity. We take such reports seriously and are always interested in finding mutually acceptable solutions. Of course, you are free to take legal action in accordance with the applicable legal provisions.

Objection to advertising emails

We hereby object to the use of contact data published in accordance with the legal notice requirements for the purpose of sending unsolicited advertising and information materials. The site owners hereby explicitly reserve the right to take legal action in the event of unsolicited advertising information being sent, for example via spam emails.

Data protection

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site owner, this site uses SSL or TLS encryption with a certificate. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.
When TLS encryption is activated, the data you transmit to us cannot be read by third parties. With a DV (Domain Validation) certificate, the transmission of data is protected.

Passwords

Please note that if you are asked to define a password, it is your responsibility to ensure that this password is not too simple and is protected from access by unauthorized persons.

Operation of the web solution by third parties (hosting) in Switzerland

We have contracted DropNet AG, based in Basel, to provide and maintain our platform (web server hosting and operation). Any data transferred, stored and processed in this context is done so in accordance with the instructions of the platform operator and within the framework of order processing in accordance with the Swiss Federal Act on Data Protection (CH-DSG). The servers used for operation are located in Switzerland.

Right to access, rectify or erase your data

Within the scope of the applicable legal provisions, you have the right to request information about your stored personal data, the source and recipients of this data, and the purpose of data processing at any time and free of charge. You also have the right to request the correction, blocking, or deletion of this data. You can contact us at any time at the address given in the imprint if you have any further questions on the subject of personal data.

Use of your personal data

We use the personal data you provide (such as your name, address, payment details) exclusively within the context of the customer relationship and within our company. For example, we use your email address to send you the latest information by email if you have subscribed to our newsletter. No personal data (e.g., email address, name, profiles, etc.) will be passed on to third parties unless directly or indirectly necessary for the production, delivery, or payment of merchandise. If you have given your consent or have been in business contact with us in the past, we will use your data within our company to inform you about new products, services, and other news in the future. You can revoke your consent at any time.

Data collection on the website

Cookies

Our website uses small “cookies” that are stored on your computer via your browser. These cookies do not cause any harm and help us make our website more user-friendly.
Most of the cookies we use are so-called “session cookies.” They are automatically deleted at the end of your session. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you access our website.
If you do not want this to happen, you can set your browser settings in such a way that it informs you about the setting of a cookie and you have to allow this. Deactivating cookies in your browser may limit the functionality of our website.

Cookies that are necessary for the processing of electronic communications or for the provision of certain functions you have requested (e.g., shopping cart function) are stored. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. If other cookies (e.g., cookies for analyzing your surfing behavior) are stored, these are treated separately in this privacy policy.

Server log files

The website provider automatically records and stores general data and information in so-called server log files, which your browser automatically transmits. The following may be recorded:

  • Browser type and versions used
  • The operating system used by the accessing system
  • The website and sub-website from which the accessing system reaches our website (referrer URL)
  • Host name of the accessing computer
  • Date and time of access
  • The IP address
  • Name of the page/file accessed
  • The amount of data transferred

The anonymously collected data and information may be evaluated with the aim of increasing data protection and data security. The anonymous data in the server log is stored separately from other personal data provided by an affected person.

No conclusions about your person are drawn from this general data and information. The collected data and information is used exclusively to analyze the functionality of the website and to provide the necessary information to law enforcement authorities in the event of a cyber attack, if requested. The processing of data for the fulfillment of a contract or pre-contractual actions is permitted.

Contact form

You can contact us using the contact form or the published email address. All personal data voluntarily submitted in this way is automatically stored and will be processed for the purpose of contacting you. Personal data will not be passed on to third parties. Therefore, the data entered in the contact form is used exclusively on the basis of your consent. You may revoke this consent at any time. To do so, simply send us an informal email. The revocation does not affect the legality of the data processing operations carried out until the revocation.

The data you enter in the contact form will remain stored until you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory legal provisions – in particular retention periods – remain unaffected.

Google Web Fonts

This site uses web fonts provided by Google to ensure consistent font display. When you visit a page, your browser loads the required web fonts into your browser cache to display text and fonts correctly.

To do this, the browser you are using must connect to Google's servers. This allows Google to know that our website has been accessed via your IP address. Google Web Fonts are used in the interest of a uniform and appealing presentation of our online offerings. This constitutes a legitimate interest.

If your browser does not support web fonts, a standard font from your computer will be used.

Further information on Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy: https://policies.google.com/privacy?hl=en.

Google Maps

This site uses the Google Maps map service via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

In order to use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

Google Maps is used in the interest of an appealing presentation of our online offerings and to make it easy to find the locations we have indicated on the website. This constitutes a legitimate interest.

For more information on how user data is handled, please refer to Google's privacy policy: https://policies.google.com/privacy?hl=en.

Google Analytics

Google Analytics is used on some websites. To optimise the website, visitor behaviour is analysed and recorded by Google.

A JavaScript is integrated into each page, which communicates with the Google servers.

Social Media

YouTube

We use components from YouTube, LLC, 901 Cherry Ave., 94066 San Bruno, CA, USA, a Google Inc. company, Amphitheatre Parkway, Mountain View, CA 94043, USA, on our website.

When you visit a page that contains an embedded YouTube video, a connection to YouTube is established in extended data protection mode and the available content is displayed via your browser. If you are logged into your YouTube account at the same time, further information and data will be assigned to your personal YouTube account. To prevent this, log out of your YouTube account before visiting our website.

For further information on YouTube's data protection policy, please refer to the following link: https://policies.google.com/privacy?hl=en

Analysis/tracking tools

Order processing

For more information on how Google Analytics handles user data, please refer to Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en

Newsletter

In general

You can subscribe to our newsletter via our website. To do so, we need your email address and your consent to receive our newsletter at regular intervals.
Once you have registered, you will receive a confirmation email from us with a link to confirm your registration (double opt-in).

You have the right to unsubscribe from the newsletter at any time. Please send your unsubscription request to. We will then delete your data immediately and you will no longer receive newsletters from us.

Chat

Tawk.to is used on websites to provide a chat platform for customer service. It enables website visitors to chat quickly and easily with a customer service representative or company representative. The software offers a variety of features, including the ability to manage customer contacts, create automatic responses, customise chat windows, and much more.